Warranty & Care Policy

Introduction

Thank you for choosing Birthmark Interiors.

This policy outlines:

• Your rights under the Consumer Protection Act (CPA)
• Our extended warranty coverage
• Care and maintenance guidance
• Performance fabric information, including FibreGuard®

This policy must be read alongside our Terms & Conditions, Returns Policy, and Delivery Policy. Nothing in this document limits your statutory rights.

Your Statutory Warranty (CPA)

All products include a 6-month implied warranty against defects from delivery 
or collection.

If a defect is confirmed within this period, you may choose:

• Repair
• Replacement
• Full refund

These rights are protected by law and cannot be limited. We recommend 
inspecting your items on delivery and reporting visible issues within 7 days to 
enable faster resolution.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on eligible non-custom items.

Items must be:

• Unused
• In original condition
• Returned within 30 days

Custom or made-to-order items are excluded unless defective.
This policy is in addition to — not a replacement for — your statutory rights.

Extended Warranty Coverage

For normal residential use, Birthmark provides:

Structural Frame

• 10-year warranty
• Covers structural defects affecting integrity

Foam, Fibre, Stitching & Craftsmanship

• 2-year warranty
• Covers manufacturing defects including sagging (beyond normal settling), seam failure, and workmanship issues

Webbing, Springs & Support

• 2-year warranty

Motion Mechanisms (if applicable)

• 2-year warranty

Custom Furniture
Covered for manufacturing defects only.
Natural variations in materials (fabric dye, leather markings, wood grain, marble veining) are not defects — they are part of the product’s character.

Performance Fabrics & FibreGuard®

What They Do

Our performance fabrics are engineered for:

• Enhanced stain resistance
• Easier cleaning
• Everyday durability

What They Don’t Do

They are not:

• Stain-proof
• Waterproof
• Damage-proof

Performance depends on how quickly and correctly spills are treated.

How to Handle Spills

1. Act immediately
2. Blot — don’t rub
3. Use clean water first
4. Use mild soap if needed
5. Avoid harsh chemicals
6. Air dry

Failure to follow care guidance may affect warranty eligibility.

Not Covered:

• Ink, paint, oils, dyes
• Dye transfer from clothing
• Harsh cleaning methods
• Sunlight fading
• Delayed cleaning

Manufacturing defects remain covered.

General Care Guidelines

Fabric

• Vacuum weekly
• Rotate and fluff cushions
• Avoid direct sunlight
• Avoid spot-cleaning aggressively

Leather
Natural variations are expected and not defects.

• Keep away from heat and sun
• Condition twice yearly
• Use approved products only

Wood, Marble & Surfaces

• Use coasters and place mats
• Avoid harsh chemicals
• Clean spills immediately
• Expect natural material movement

Mattresses

• Use proper support
• Rotate regularly
• Maintain hygiene

Comfort preference and normal impressions are not defects.

What’s Not Covered

This warranty does not cover:

• Normal wear and tear
• Cushion softening or compression
• Cosmetic damage
• Sunlight fading
• Liquid or heat damage
• Pet damage
• Improper cleaning
• Third-party modifications
• Moving or relocation damage
• Commercial use without agreements normal impressions are not defects.

When Warranty Becomes Void

Warranty may be void in cases of:

• Misuse or negligence
• Standing, jumping, or sitting on arms/backrests
• Outdoor use (unless specified)
• Failure to follow care instructions
• Unauthorised modificati

Making a Claim

To submit a claim:

• Contact Customer Support in writing
• Provide proof of purchase
• Include clear photos
• Allow inspection if required

We reserve the right to assess all claims before approval.

After 6 Months

After the statutory 6-month period:

• Repair becomes the primary remedy
• Replacement or refund may be considered if repair is not possible

Limitation of Liability

Our liability is limited to:

• Repair
• Replacement
• Refund

We are not liable for indirect losses such as loss of income or use, unless required by law.

Nothing excludes liability for:

• Personal injury
• Death
• Gro

Governing Law

This policy is governed by the laws of South Africa and applicable consumer 
protection legislation.